Short Pump Town Center FAQs
GENERAL INFORMATION
Monday–Saturday: 11AM–8PM Sunday: 11AM–6PM
804.364.9500
11800 W. Broad St., Richmond, VA 23233
Exit 64 W Broad
We are located in Henrico
No
Yes, dogs only.
Yes
No Smoking on property
No
No
No
Yes, Gift Cards let your friends, colleagues and loved ones shop where and how they want. Whether it’s at one store or several, the choice is up to them. It’s a perfect gift that’s never sold out. Visit https://www.buyggpgiftcards.com/ to purchase and see complete details.
SERVICES
Yes, there is a Children’s Play Area on the first level in the main plaza and on the second level in the clubhouse.
No
No
No
No
No
No
No
No
No
Main Plaza
Yes - located in North East Parking lot near Hyatt House
No
Yes - Please contact Security (804)495-7494
Please contact Security (804)495-7494
As needed prompted by Mall Management
No
No
PARKING & VALET
No
AMENITIES
No
No
1st floor - Main Plaza glass elevator directly outside L’Occitane; 1st Floor - outside Draftcade, behind train station; 1st floor - behind Sephora; 1st floor - behind Build-A-Bear
Yes, located on the second level, at the clubhouse.
1st level main entrance, 1st level at Bakers Crust, 1st level between Sunglass Hut and Pandora, 2nd leve Clubhouse
No
Yes - located 1st floor at Chick-fil-A, 1st floor at Franco’s. 2nd floor at Saxon Shoes
RESTROOMS & LOUNGES
First floor, behind Vineyard Vines and behind PANDORA Second floor, at clubhouse
First floor, behind PANDORA Second floor, at clubhouse
First floor, behind PANDORA Second floor, at clubhouse
Yes - family restrooms located on the 1st floor behind Pandora, 2nd level at the Clubhouse
Main Plaza Strip
STORES & DINING OPTIONS
Yes, Cheesecake Factory, Firebirds, Bakers Crust, California Pizza Kitchen, Lehja, Casa Del Barco, Maggianos, Chick-Fil-A
Yes - Maggianos, Perrys Steakhouse & Grill, Coopers Hawk, Casa Del Barco, Texas De Brazil, The Boathouse
SECURITY
804.495.7494, located on the first floor in between Sunglass Hut and PANDORA
Security Office (Level 1 in between Pandora and Sunglass Hut)
Yes - Please contact security office at (804)495-7494 located on the 1st floor between Sunglass Hut and Pandora
Yes via security- Please contact security office at (804)495-7494 located on the 1st floor between Sunglass Hut and Pandora
Yes via security- Please contact security office at (804)495-7494 located on the 1st floor between Sunglass Hut and Pandora